Shipping policy

We offer free shipping to certain locations around Australia, Free shipping is excluded to WA,NT,SA,TAS & some regional locations. This is determined on the size of the order and the remoteness of the location. Once your order has been received one of our friendly staff will contact you with a freight quote. At this time, you will have the option to cancel your order and be entitled to a full refund if equipment has been paid for or agree to postage to finalise your order confirmation.



Items have a shipping cost unless the listing/item states it is Free Postage. Freight costs vary for each buyer depending on their post code/location.

Deliveries cannot be send to a post office box as we do not use Australia post.

Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm only.

Delivery charges are quotes as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor.

Larger items and pallets must have someone home to help unload. Due to WH&S regulations courier drivers cannot be forced into lifting items over 20kg.

It is your responsibility to advise us:

  • If someone be available to sign for delivery.
  • If there somewhere safe it can be left if no one is home? (e.g. around the back of the house)
  • If the address is a business address. If so we will require the information regarding the business hours and the name of the building.
  • If you say you will be home and miss the delivery, you will be required to pickup your delivery from the freight companies depot. Alternatively, we can arrange a re-delivery however this will incur a charge depending on the size of your order.


We cannot advise you the exact day and time delivery will occur however, we will email you the tracking details and the freight company contact details and they can provide you a better estimation of the time.

If you request that the freight company leave a card and return your order to depot in the instance that you are not home, you will be charged a fee if you request re-delivery.

RISK OF LOSS
All items purchased from SCF Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

WARRANTY, DAMAGED GOODS & MISSING PARTS 
All deliveries must be checked for missing & damaged parts and a claim lodged within 5 days of receiving the items.